SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kykysales (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kykysales.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Indian Rupee (Rs.)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
South African Rands (ZAR)
US Dollar ($)
Backpack cool, came quickly, made qualitatively, the seams are even, everything is ok, take it will not regret it!
Unfortunately, didnt get my order. Seller will return money.
Super produit
Commodity tingly. Make you satisfied
I arrive long before I expected. Very practical and I arrive in perfect condition
The goods are not priyshov (((the dispute and vereula grushi was screaming. Dugé dovgo chekala but no longer priyde passed the bigger 3 cities ((
The parcel was a month, the store is sociable, the goods are excellent.
Super, very convenient thing
All is well
At last our backpack came, we thought we would not wait. The goods are good, quality, asks for good, there is no smell, the color is bright, the child liked to sit in it. But here is the delivery ..... this is a separate story. Ordered 13.04, and came 1.06, while he went very quickly, well in 12 days, but the store sent it only after 1.5 months, while changing the track number, the seller really replied, that lost the goods and will send out a new one. In general, the seller is good, apparently because of the epidemic such a неразбериха, I recommend, because the goods are quality, we don't have that much less than 3000.
All Super
Super contente, bonne qualité
I shoot the star for the fact that the instruction did not put the store. In all previous reviews with the photo it is. It's like everything else is fine.
RECIEVED
Super backpack! More convenient than many! And thank you for the gift Nibler. Trivia, but nice)
Convenient, both mom and child like. Very nice that sent a gift! Thank you, very useful and just in time, for taking stock)
Delivery two months, but the parcel arrived, the quality pleased, everything is sewn well, the chair-belt is very comfortable, especially who hurts his back, it is convenient even separately to feed and pump
The backpack is good. Everything works-lightning, fasteners. There are pockets for bottles and a large compartment for all sorts of small things. In the package there is a book-instruction for use, methods of use. Seller recommend
Thank you for fast shipment and correct product.
good. a bit tricky to set up. manual is very short so more instructions would help. 5 stars