SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kykysales (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kykysales.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came whole, very quickly! The image is good, of the pluses it is Russian language and feedback! Of the minuses, that a small Review and the camera itself does not rotate! But for this price, everything suits
Very good baby monitor! I didn't even expect it. Thank you store!
Shipping took lot מהמצופה. Was hard to contact the store and can been track the item.
Video nanny came quickly, about 7 days no more. The quality is good packed was a box just in a messenger package condition at 9/10. The video is good. The camera itself from the outlet but you can through the bank. Distance more than 100 meters signal does not lose. Weifay doesn't interrupt. We have such in stores Tipo mvideo stand at 6500r. I advise the store.
So nice product picture and sound so clear
I went a long time, but the wait was worth it! Good, for long distances has not yet tried, but the first use was very pleasant. There is a menu in Russian language. The image is a little slow, but it's not critical. Shows the temperature in the room, you can remotely turn on the lullaby. Very good functionality for such money!
The parcel was not tracked, but it came quickly. All in integrity and safety! Recommend!
Prosio super for their money, delivery by courier to the House the first time such delivery for days 10 delivered
very very good thank you
Very satisfied with the nanny, a clear video, the distance takes a good one, I have enough, very long wires for Chargers, mom's copy can work from charging. Shows temperature
Fast delivery, all in integrity, the goods are excellent!
Long chose Video nanny and did not go well... Everything suits. We live in a private house. From home to summer house in 70. Approximately 4 walls beret =) to the minus can be attributed only that the Mount of the camera is not thought out. (I carry with me everywhere and it is necessary to fix it on top and you only need to put it) and the fact that the camera from the difference but in the help of the Bank)
Excellent piece very convenient goods was well packed went 20 days
Everything works fine) for their money-Super device
The longest delivery in almost the history of my purchases on aliq. The order made on April 16, received the order on June 4 in Samara There are no complaints about work and the device in general Checked the camera in the entrance so far. total: 1 Wooden, 1 iron and two fire doors signal punching, but the 2nd iron door is gone. The check was on one lot.. where the child sleeps. ESOI will not be lazy, then I will complement the review when I test the signal range at the cottage
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